WOTC get some terrible press online! That’s a fact!
Clearly its an opinion as to whether they deserve it or not, but they certainly get it.
In my opinion, there are things I’d like to take them to task for (subject of another blog …), but in general, for me, they’re on the right side of the ledger!
And I also think they’re seriously trying to listen … check out the latest Dragon editorial: http://www.wizards.com/dnd/article.aspx?x=dnd/dred/2011February